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The Climbing Frame Factory

Free delivery from €50.00*

Order & Delivery

Due to the current situation in Europe, delivery may be delayed by a few days.

Due to an unprecedented high order volume in the entire European online trade, there are still delays in the supply chain. On the one hand, this leads to an excessive workload for freight forwarders and parcel services during delivery and, on the other hand, to delays in the supply of the material, which in turn slows down our production.

You will receive an automatic notification regarding your delivery status as soon as your order is scheduled for production. A further notification will be sent to you when the goods have been handed over to the shipping company or parcel service.
We apologize for the waiting time and delays. We are working hard to provide you with our standard service again.


    Shipping costs

  • Orders over €50.00
  • Orders under €50.00

Products purchased from our Irish online shop can only be delivered to Ireland.

How will my order be delivered?

Larger parcels such as climbing frames and swings are shipped with a freight forwarder. Delivery to the curb side will take place after an appointment was made by telephone. Usually unloading takes place with a lift truck. In exceptional cases, unloading will have to be done manually, with which we explicitly ask for your support.

Depending on the size of your order we deliver our products via parcel post or freight forwarder. Smaller parcels will be shipped with DHL, GLS, DPD or UPS. When the goods have been dispatched you will receive a confirmation of dispatch with a Track and Trace code. This delivery method is usually applicable to Wickey accessories.

When will I receive my order?

Due to the current situation in Europe, delivery may be delayed by a few days.

For information on delivery times please check underneath the price on the page for the individual product. The delivery times may vary depending on the size of an item. If you order multiple items, the item with the longest delivery time is decisive for the complete delivery.

For items that are delivered by a freight forwarder, such as climbing frames and swings, delivery will take place after delivery is arranged between you and the delivery company by telephone. Therefore it is very important that you provide us with a correct phone number.