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The Climbing Frame Factory

Free delivery from €50.00*

You are important to us!

In these uncertain times, we draw strength from the fact that our products continue to ensure that children can stay children and play happily. Therefore, the health and safety of all families is our top priority. That's why numerous measures have been taken, both in-house and externally at your home, to help you cope with these challenging times.

We continue delivery for you! 

It is of importance to us that we inform you in a clear way about the current delivery situation. Due to an unprecedented high order volume in the entire European online trade, there are still delays in the supply chain. On the one hand, this leads to an excessive workload for freight forwarders and parcel services during delivery and, on the other hand, to delays in the supply of the material, which in turn slows down our production.

The situation in customer service is similar. Due to an unusually high number of requests, there is currently a processing time of approx. 2-3 weeks for emails. We kindly ask you to refrain from multiple requests and promise that we will answer each email, even if it takes longer than expected.

You will receive an automatic notification regarding your delivery status as soon as your order is scheduled for production. A further notification will be sent to you when the goods have been handed over to the shipping company or parcel service.

We apologize for the waiting time and delays. We are working hard to provide you with our standard service again.

Please take the situation seriously - we do too!

Don't forget to wash your hands, keep at least two meters distance, sneeze into your elbow… We have all heard this advice countless times and yet we would like to ask you to follow this advice to protect your own health.  We at Wickey have made sure that the majority of our staff can work from home. For those whose areas of responsibility do not permit working from home, internal safety and hygiene measures have been taken to ensure the highest level of safety.

We say thank you!

Last but not least, we would like to thank you for your extraordinary level of understanding. The last few weeks have once again proven how strong the sense of responsibility and understanding is within the Wickey community. We would like to thank you for the numerouslovely messages that we received in the last few days and which help us to look forward in these challenging times.

We hope that our customers, their friends and families will stay healthy. And may our play equipment bring joy to your gardens. We will continue to give our best!

We thank you very much and hope you stay healthy
Your Wickey Team